Privacy Policy

Effective Date: 02-09-2025

At SAFA Global Solutions we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain and protect information when you use our website and online exam portal. Our principal business activity is providing paid online courses, secure assessments and issuing ISO-certified digital certificates. We do not provide general-purpose web hosting as part of our certification services.

1. Information We Collect

  • • Name, email, mobile number and mailing address
  • • Account username and password (stored encrypted / hashed)
  • • Payment records (we do not store full card/UPI details — payments processed via Razorpay)
  • • Exam activity, scores, IP / device data and proctoring recordings where used
  • • Support communications (email, WhatsApp messages, call logs as needed for support)

2. How We Use Your Data

We use data to register you, deliver exam access, verify identity, grade assessments, issue certificates and to provide support. We may use anonymized data for analytics and quality improvement. We do not sell personal data to third parties.

3. Payment Security (Razorpay)

All payments are routed through Razorpay, a PCI-compliant third-party payment gateway. We do not store your card, UPI or netbanking credentials. Razorpay may collect and store certain financial metadata as required by banks and regulators. For details on how Razorpay handles payment data, see Razorpay Privacy Policy.

Important for Razorpay approval: Ensure that the business name, registered address and KYC documents you submit to Razorpay match the details shown on this website (business name: SAFA Global Solutions, registered address and support contact). Mismatches slow approvals.

4. Identity Verification & Proctoring

To protect the integrity of certificates, we may require ID verification, webcam proctoring, and audit logs during exams. Recordings and logs are retained in accordance with our retention policy and used only for verification and fraud prevention.

5. Data Retention & Deletion Requests

We retain user and exam data for period(s) required to provide services, comply with legal obligations, and for fraud prevention. You may request data access, correction or deletion by contacting support; we will respond as per applicable law.

6. Disclaimer & Limitation of Liability

Our services are provided on an "as-is" basis. We use reasonable security measures, but cannot guarantee absolute security. We are not liable for indirect or consequential losses. Our maximum aggregate liability is limited to the fees paid for the relevant service in the preceding 90 days.

📩 Contact & Support

SAFA Global Solutions — Online Certification & Assessments

Support Email: support@safaglobalsolutions.in

Sales Email: sales@safaglobalsolutions.in

Phone / WhatsApp: +91 8218802405

Registered Address:
New Suman Sourabh School, PGBT Rd, DIG Bunglow Square, Firdous Nagar,
Bhopal, Madhya Pradesh 462100

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